A couple of weeks ago, we began a series which shares about the fine print of your shutter warranty. As we mentioned, most contention between customers and shutter manufacturers can be found in the mismatch of warranty expectations. And, let's be honest, most people do not pay very close attention to the fine print found in their shutter warranty. They only know the general coverage - which is something like a lifetime warranty with a four year warranty on the color fastness.
All shutter warranties will have their own fine print, so be sure to check with your retailer for the fine print associated with your shutter brand. As an example, one of the lines we carry indicates:
Your shutter's warranty may not include any conditions or damages resulting from accidents, alterations, misuse, extraordinary use, misapplication, improper handling, improper installation, improper repairs, operation or cleaning, loss of color intensity, exposure to salt air, damage from insects, or the yellowing and cracking of plastic parts with the passing time. Also, your shutter's warranty may not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas or moisture prone applications.
Additionally, your shutter's limited warranty may not cover damage to following hardware accessories / parts or minor issues generally associated with normal shutter wear and tear after a period of 12 months from the date of original installation:
Generally, you must notify your shutter manufacturer, if your order contains any discrepancies, non-conforming products, or any damage, immediately upon receipt of your shipment and before the shutters are installed or any alterations are attempted.
There are many other items in the fine print, which will be discussed in a subsequent blog post. This is really just an introduction to how a shutter warranty is applied, and we hope it helps you better understand what you should expect should you encounter any issues with your plantation shutters.
Of course, we would love to help you with your shutter project. Contact us today for a complimentary consultation and thanks for your interest in Latreia Blinds and Shutters!