This week reminded us of why we enjoy using a local fabricator for our wood and faux wood blind projects. When a customer's requirements match the product, we will default to offering our local wood and faux wood blind fabricator's product line. They offer a very high quality product at a mid-range price point. While this is not the right choice for every project, it is the right choice for many projects - and this week we were reminded why.
You see, local fabricators of wood and faux wood blinds have to do things to differentiate themselves from the Chinese or Mexican made product which is cheaper, as well as the big name brands sold at the big box stores. As such, local fabricators must differentiate themselves from these competitors. In our case, they offer exceptional quality at the mid-point price, but beyond that they add a layer of service which is unmatched in the industry.
So, to our story. One of our customers, who had purchased faux wood blinds as provided by our local fabricator, had a minor issues with the lift mechanism and cording on one of their blinds. With other brands it would be several iterations and visits to the house to troubleshoot, reorder, decide who was at fault, etc. These sorts of minor issues can turn into a multifaceted struggle when dealing with the cheaper blinds or the large corporate entities.
In our case, one call to our local faux wood blind fabricator, who guarantees their product with a "bumper to bumper" limited lifetime warranty, and the problem was handled. You see, they will send their own factory trained service professional to any location in our region to handle any issue with their blinds free of charge for one full year. In this case, a quick call by us to our fabricator resulted in a service call being scheduled with our customer with 24 hours. The problem was fixed with no fuss. And, this particular fabricator offer this "white glove service" as part of their price point. Beautifully, this year of extra protection handles 95% of all issues which can arise - which to be fair is a very rare occurrence.
Of course, we would love to help you with your wood or faux wood blind project. Contact us today for a complimentary in-home or in-office consultation! Thanks for your interest in Latreia Blinds and Shutters!